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frequently asked questions




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Additional £1750







Additional £750

How long will it take for my web project to be completed?

The length of time it takes to build a website is dependent on the individual project. However, a Starter website can take between 2 – 4 days to be up and running, while a Basic website may take between 4 – 8 days and the E-Commerce website may take between 8 – 14 days. In each case, we’ll keep you informed from the outset and will always work towards launching the website within the agreed deadline.

What is the cost of a website?

Website packages can be seen here, each depending on the amount of time it takes for us to design and develop a custom-made website, which meets the needs of your business. From the outset, we provide each client with a transparent and comprehensive proposal document, which not only outlines the specification of your website but also details the cost.

Are your sites mobile-friendly?

Yes. Every site we have built since 2010 has been mobile-friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes, from smartphones and tablets through to small and large desktop monitors.

Will I be able to make changes to the site after it is completed?

Yes. We use WordPress to build our sites and this powerful content management system (CSM) allows anyone with good computer skills to make changes to their own website. We always remain available to make changes for you, if you don’t have time or you need more complex changes.

What is a Content Management System (CMS)?

A Content Management System (CMS) is an intuitive, web-based publishing tool, which allows non-technical staff to go into your website and manage the site, making any changes necessary from an internet-enabled computer. Our CMS is a WYSIWYG (What You See Is What You Get) Editor, which makes it really easy to update information on the site. To control the look of the content, the user is able to edit the website content, together with managing the site’s navigational layout and structure. All changes are made via a normal web browser, so no specialist software is required. Wageman Digital Agency’s CMS is user-friendly. We provide training, together with a manual, so each client is able to use our CMS efficiently after his/her website is launched.

Will I know enough to be able to update the content on my own website?

As Wageman Design Agency offers a complimentary CMS training session and provides each client with a CMS manual, it is expected that you will reach the expected level of competency to update your website quickly and easily. However, we are always available via the e-mail or phone and can provide more extensive training packages for a small fee, so you can rely on our help and support.

What is the procedure if I experience problems using your CMS?

Should our manual not supply you with a solution to your problem, then you are free to contact our support team by telephone or email Monday – Friday between 9am – 6pm to receive a same day response.

If I decide that I don't want to update my own website, can Wageman Agency do it for me?

Of course, we can! We will provide you with a range of Maintenance Plans to suit both your business and budget requirements, so that you can be sure your website will reflect a new and fresh look, with the most up-to-date content on your site.

How long am I tied into a contract for the design and development of my website?

Like most web providers, Wageman Design Agency will design and develop your website within an agreed and specified time-frame, which will vary according to the project requirements. In most cases, clients will expect their websites to be hosted by Wageman Agency, so the hosting is provided on the basis of an annual contract.

Do I need to purchase my own website domain name?

No. However, you will need to select the domain name which is right for your business and then, Wageman Design Agency will do the rest for you. Our design and development solutions include the registration of a .co.uk domain name for 1 year, which is then configured to work with your website.

What if I already have my own domain name?

That’s simple. Wageman Design Agency will transfer your domain name to your new Wageman Design Agency website completely free-of-charge.

What happens to my domain name and/or email, if I cancel my service with you at any time?

The domain name within your Wageman Agency account is registered in your name, so if you decide to cancel your account with us, you are free to transfer your domain name to another provider. Regarding your email addresses, you will need to reconfigure them within the new server’s settings.

What happens to the copyright of my website, if I choose to use another web provider?

Once your website is completed, Wageman Design Agency will supply you with a copy of the HTML and graphics files used for the website and send by email on request. Unlike many other web design and development companies, we will also provide the final compiled source code to you. This means that you are free to have your website amended by a third party, should you so desire. Meanwhile, Wageman Design Agency will retain the Intellectual Property of the source code, but you are free to reuse the code with permission from Wageman Design Agency.

Can you advise me on using graphics relevant to my business?

Yes. Our designer can source and purchase professional images to be used on your website.

How can you help me to promote my website?

As a recognised barometer for all websites, Wageman Design Agency positions our design principles with the accepted benchmarks for Search Engine Optimisation (SEO). This means that all our solutions include full keyword, metatag administration and page title tools to enhance the probability of a conducive search engine ranking for our clients’ websites. If you wish to further promote your website, Wageman Design Agency can discuss with you an online marketing and/or an emarketing strategy to promote your business to a wider range audience, if necessary – whatever best suits your business and budget requirements.

If I decide on an eCommerce website, can you explain to me what a merchant account is?

Simply put, a merchant account is the bank account that will track all of your payments and transfer all monetary transactions, which take place through your website. If you have decided upon having an eCommerce site, you will need to set up a merchant account with a provider.

How do I go about setting up a merchant account?

It is always best to speak to Wageman Design Agency first, as we can discuss how you can set up a merchant account through your bank or PayPal.

Are all your websites and eCommerce systems secure?

Yes. Wageman Design Agency can reassure you that all of our websites and eCommerce systems are all secure. Wageman Design Agency uses a state-of-the-art data centre provided by Level 3, which provides secure, reliable hosting and email services. As one of the largest data centre providers in the world, Level 3 provides back-up power, multiple internet connections and fire suppression systems to ensure that Wageman Design Agency’s servers remain operational 24 x 7. This means that our clients can have full confidence in the security of our websites and eCommerce systems.

What are the payment terms for the design and development of my website?

Wageman Design Agency operates default payment terms, which are 50% deposit, 40% main build and 10% on completion.

What are the payment terms for the hosting of my website?

Wageman Design Agency offers Standard Shared Hosting, starting from £120 per annum, which is costed into the solution (as per the proposal Document) and would be paid as part of the default payment terms referred to in the above question.

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